Management Consulting, Welcome to Abilene!

Resources:                   Syllabus, Jerry Harvey's Definition of Cheating, Class Lecture - Whiteboard Notes

Class Meeting Times: Tuesdays, 4-7:30 PM, 38-210

Live Online Access: (emergencies only)

Office Hours:              Before/after class, and by appointment (online, day, evenings, and weekends)

Course Readings:


Out of the Crisis, ISBN: 0262541157, W. Edwards Deming

Requisite Organization: The CEO's Guide to Creative Structure and Leadership, ISBN: 096210700X, Elliott Jaques

The Broken Heart: The Medical Consequences of Loneliness, ISBN: 0465007694, James J. Lynch


The New Economics for Industry, Government, Education, ISBN: 0911379053, W. Edwards Deming

The Principles of Scientific Management, ISBN: 0393003981, Frederick Winslow Taylor



A Cry Unheard: New Insights into the Medical Consequences of LonelinessISBN: 1890862118, James J. Lynch
Obedience to Authority, ISBN: 006131983X, Stanley Milgram
The Prince (click for free download), Niccolo Machiavelli (free on Google Books)
On the Psychology of Military Incompetence, ISBN: 0712658890, Norman Dixon
A General Theory of Bureaucracy, ISBN: 0435824783, Elliott Jaques
Organization, ISBN: 0140217606, Wilfred Brown
Swatting Flies and Telling Lies: Stories of a Mad Organizational Consultant, Jerry B. Harvey
Executive Leadership: A Practical Guide to Managing Complexity, ISBN: 0962107018, Elliott Jaques, Stephen D. Clement
It's All About Work: Organizing Your Company To Get Work DoneISBN: 0988639602, Stephen D. Clement
Eichmann in Jerusalem: A Report on the Banality of Evil, ISBN: 0140187650, Hannah Arendt
Escape from Freedom, ISBN: 0805031499, Erich Fromm
Our Own Worst Enemy, ISBN: 0708840388, Norman F. Dixon
How Come Every Time I Get Stabbed in the Back My Fingerprints Are on the Knife? And Other Meditations on Management, ISBN: 0787947873, Jerry Harvey
The Different Drum: Community Making and Peace, ISBN: 0684848589, M. Scott Peck
People of the Lie: The Hope for Healing Human Evil, ISBN: 0684848597, M. Scott Peck
Requisite Organization, ISBN: 1886436045, Elliott Jaques
Social Power and the CEO, ISBN: 1567205518, Elliott Jaques
Narcissistic Leaders: Who Succeeds and Who Fails, ISBN: 1422104141, Michael Maccoby
The Leaders We Need, ISBN: 1422101665, Michael Maccoby
Accountability Leadership: How to Strengthen Productivity Through Sound Managerial Leadership, ISBN: 1564145514, Gerald A. Kraines
The Art of War, ISBN: 0195014766, Sun Tzu (author), Samuel Griffith (translator)
The Age of Fallibility, ISBN: 1586483595, George Soros
The Visible Hand: The Managerial Revolution in American Business, ISBN: 0674940520, Alfred D. Chandler Jr.
Relativity: The Special and the General Theory--A Clear Explanation that Anyone Can Understand, ISBN: 0517029618, Albert Einstein
Man's Search for Meaning, ISBN: 0807014273, Viktor E. Frankl
Unhealthy Societies: The Afflictions of Inequality, ISBN: 0415092353, Richard G. Wilkinson
The Generals: American Military Command from World War II to TodayISBN: 1594204047, Thomas E. Ricks
Building Social Business: The New Kind of Capitalism That Serves Humanity's Most Pressing Needs, ISBN: 1586488244, Muhammad Yunus
Physics of the Future: How Science Will Shape Human Destiny and Our Daily Lives by the Year 2100, ISBN: 0307473333, Michio Kaku
The Prophet, ISBN: 0394404289, Kahlil Gibran

Date[1], Session[2]

Project Due

Additional Theme


Tue, May 15, #1

Assignment 0-A: books

Syllabus Q&A

Introduction, Language, The Language of Organizations, Reflexivity, Primary and Secondary Sources

Banning Laptops in Classrooms, Commentary

Tue, May 22, #2

Assignment 0-B: voting


Paper 1


Movie: [4] Types of Organizations (review)


Methods to Organizational Consulting

Bureaucracy and Associations

How are we doing?

Why study organizations?

On Measures

Work, Measurement of Work

Stratification of Organization

Multidimensional Capability to Work

Harvey – Cheating



Video Lecture 1: Feararchy and Organizations (additional make-up class / reading day)


Reading Day 1:

EJ Levels with You

Long View of Lead

In Praise of Hierarchy

Working at:

-          Google

-          Yahoo

-          Microsoft

-          Amazon

-          Apple

-          Army

-      IBM

Tue, May 29, #3

Great Book Extra Credit Selection Deadline

Methods of study

On Manners

Surveys vs. Interviews

On Roles in General

Roles of Organizational / Management Consultants

Survey Conduction / Class Practice

Data Recording & Analysis

Survey/Study Challenges

Jaques – 1-4

Deming – 1-4


Video Lecture 2: The History of Corporations (additional make-up class / reading day)

Tue, June 5, #4

Paper 2

Current Org Chart

Jaques Org Chart

Deming Org Chart

Other Org / Work Chart

Paper 2 – presentation (informal)

Movie: Managerial/Team Leadership

Movie: Corporate Leadership

Deming Methods to Organizations

Management Diseases and Obstacles

Jaques – 1-4

Deming – 5


Video Lecture 3: Organizational Design Concepts (additional make-up class / reading day)


Reading Day 2:

Deming – 13-14

Tue, June 12, #5

Movie: Challenger

Deming Methods to Organizations

Harvey – Eichmann


Video Lecture 4: More on Corporations – a Perspective (additional make-up class / reading day)

Tue, June 19, #6


General Review

Team / Individual Project Work & Review

 Don’t make money, career your whole life

Tue, June 26 #7

Exams 1, 2, 3

(Remember Assignment 0-B: voting)


Tue, July 3, #8

Paper 3

Presentations – paper 3 (term project)


[1] Dates and topics on the syllabus may change slightly to accommodate the class’ needs.

[3] All assigned reading is due before class; for a complete required reading list, please visit the class’ website at (all articles are posted as PDF files on the class web site – italicized above).

[4] All movies used in class are mini-movies on a specific topic to encourage and enhance the class conversation.