Management Consulting, Welcome to Abilene!

Resources:                   Syllabus, Jerry Harvey's Definition of Cheating, Class Lecture - Whiteboard Notes

Class Meeting Times: Wednesdays, 4:30 PM, 38-209

Live Online Access: (emergencies only),  instructions

Student Support:       Hany Makhlouf Academic Center for Student Support (38-114)

Office Hours:              Before/after class, and by appointment (online, day, evenings, and weekends)

Course Readings:


The Practice of Managerial Leadership, ISBN-10: 1469190826, Nancy Lee

The New Economics for Industry, Government, Education, ISBN: 0911379053, W. Edwards Deming


Hiring Talent: Decoding Levels of Work in the Behavioral InterviewISBN: 0988916517, Tom Foster

Out of the Crisis, ISBN: 0262541157, W. Edwards Deming

Requisite Organization: The CEO's Guide to Creative Structure and Leadership, ISBN: 096210700X, Elliott Jaques

The Broken Heart: The Medical Consequences of Loneliness, ISBN: 0465007694, James J. Lynch

The Principles of Scientific Management, ISBN: 0393003981, Frederick Taylor


A Cry Unheard: New Insights into the Medical Consequences of LonelinessISBN: 1890862118, James J. Lynch

On the Psychology of Military Incompetence, ISBN: 0712658890, Norman Dixon

A General Theory of Bureaucracy, ISBN: 0435824783, Elliott Jaques

Organization, ISBN: 0140217606, Wilfred Brown

Swatting Flies and Telling Lies: Stories of a Mad Organizational Consultant, Jerry B. Harvey

Obedience to Authority, ISBN: 006131983X, Stanley Milgram

The Prince (click for free download), Niccolo Machiavelli (free on Google Books)

On the Psychology of Military Incompetence, ISBN: 0712658890, Norman Dixon

Executive Leadership: A Practical Guide to Managing Complexity, ISBN: 0962107018, Elliott Jaques, Stephen D. Clement

It's All About Work: Organizing Your Company To Get Work DoneISBN: 0988639602, Stephen D. Clement

Eichmann in Jerusalem: A Report on the Banality of Evil, ISBN: 0140187650, Hannah Arendt

Escape from Freedom, ISBN: 0805031499, Erich Fromm

Our Own Worst Enemy, ISBN: 0708840388, Norman F. Dixon

How Come Every Time I Get Stabbed in the Back My Fingerprints Are on the Knife? And Other Meditations on Management, ISBN: 0787947873, Jerry Harvey

The Different Drum: Community Making and Peace, ISBN: 0684848589, M. Scott Peck

People of the Lie: The Hope for Healing Human Evil, ISBN: 0684848597, M. Scott Peck

Requisite Organization, ISBN: 1886436045, Elliott Jaques

Social Power and the CEO, ISBN: 1567205518, Elliott Jaques

Narcissistic Leaders: Who Succeeds and Who Fails, ISBN: 1422104141, Michael Maccoby

The Leaders We Need, ISBN: 1422101665, Michael Maccoby

Accountability Leadership: How to Strengthen Productivity Through Sound Managerial Leadership, ISBN: 1564145514, Gerald A. Kraines

The Art of War, ISBN: 0195014766, Sun Tzu (author), Samuel Griffith (translator)

The Age of Fallibility, ISBN: 1586483595, George Soros

The Visible Hand: The Managerial Revolution in American Business, ISBN: 0674940520, Alfred D. Chandler Jr.

Relativity: The Special and the General Theory--A Clear Explanation that Anyone Can Understand, ISBN: 0517029618, Albert Einstein

Man's Search for Meaning, ISBN: 0807014273, Viktor E. Frankl

Unhealthy Societies: The Afflictions of Inequality, ISBN: 0415092353, Richard G. Wilkinson

The Generals: American Military Command from World War II to TodayISBN: 1594204047, Thomas E. Ricks

Building Social Business: The New Kind of Capitalism That Serves Humanity's Most Pressing Needs, ISBN: 1586488244, Muhammad Yunus

Physics of the Future: How Science Will Shape Human Destiny and Our Daily Lives by the Year 2100, ISBN: 0307473333, Michio Kaku

The Prophet, ISBN: 0394404289, Kahlil Gibran

Date[1], Session[2]

Project Due

Additional Theme


Wed, May 22, #1

Assignment 0-A: books

Syllabus Q&A

Introduction, Language, The Language of Organizations, Reflexivity, Primary and Secondary Sources

Banning Laptops in Classrooms, Commentary


Video Lecture 1: Feararchy and Organizations (additional make-up class / reading day)


Video Lecture 2: The History of Corporations (additional make-up class / reading day)


Reading Day 1:

EJ Levels with You

Long View of Lead

In Praise of Hierarchy

Wed, May 29, #2


4:30 PM

Assignment 0-B: voting

Movie: [4] Types of Organizations (review)


Methods to Organizational Consulting

Bureaucracy and Associations

How are we doing?

Why study organizations?

On Measures

Work, Measurement of Work

Stratification of Organization

Multidimensional Capability to Work

Lee – 1


Harvey – Cheating


Wed, May 29, #3

Great Book Extra Credit Selection Deadline

Methods of study

On Manners

Surveys vs. Interviews

On Roles in General

Roles of Organizational / Management Consultants

Survey Conduction / Class Practice

Data Recording & Analysis

Survey/Study Challenges

Lee – 2

Deming – 1-4


Video Lecture 3: Organizational Design Concepts (additional make-up class / reading day)


Reading Day 2:

 Working at:

-          Google

-          Yahoo

-          Microsoft

-          Amazon

-          Apple

-          Army

-          IBM

Wed, June 5, #4


4:30 PM

Paper 1

Current Org Chart

Jaques Org Chart

Deming Org Chart

Other Org / Work Chart

Movie: Managerial/Team Leadership

Movie: Corporate Leadership

Deming Methods to Organizations

Management Diseases and Obstacles

Lee – 3

Deming – 5, 6

Wed, June 5, #5

Movie: Challenger

Deming Methods to Organizations

Lee – 4

Harvey – Eichmann


Video Lecture 4: More on Corporations – a Perspective (additional make-up class / reading day)


Reading Day 3:

Lee – 5, 6, 7

Wed, June 12, #6

4:30 PM

Paper 2

General Review

Team / Individual Project Work & Review

Lee – 5, 6, 7

Don’t make money, career your whole life

Wed, June 12, #7

Exams 1, 2, 3

(Remember Assignment 0-B: voting)


Wed, June 19, #8

5 PM


Presentations – paper 3 (term project)

Wed, July 10, #9

Paper 3



[1] Dates and topics on the syllabus may change slightly to accommodate the class’ needs.

[3] All assigned reading is due before class; for a complete required reading list, please visit the class’ website at (all articles are posted as PDF files on the class web site – italicized above).

[4] All movies used in class are mini-movies on a specific topic to encourage and enhance the class conversation.